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Shipping & returns

Shipping options

We offer a flat rate of $25 shipping to all Canadian cities using Canada Post Regular Parcel service. Delivery time will vary by location, from 2-10 business days. We aim to process all orders within two business days.

All orders can be collected from our store same day, free of charge. (Please note we are closed on Tuesdays)

We are not able to ship bulky items such as bicycles or bike racks, they must be collected from our store, if you add one of these to your basket you will only see the option to collect in store.

 

Damaged goods must be reported to us within 48 hours of recieving them.

Return & Refund Policy

 

 

If, for any reason, You are not completely satisfied with a purchase we are happy to accept returns in accordance with our returns policy.

You must contact us within 15 days of placing your order, by email or phone, and return shipping will be at your expense.

Details of our returns policy can be seen below.

 

The following terms are applicable for any products that You purchased with Us.

 

 

Conditions for Returns

 

In order for the Goods to be eligible for a return, please make sure that:

 



We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

Please contact us by email or phone before returning your items.

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

 

Rocky Cycle

7143 King George Blvd

Surrey

BC

V3W 5A4



We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Your Order Cancellation Rights

 

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

 

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

 

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

 

 

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

 

 

Interpretation and Definitions

Interpretation

 

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

 

For the purposes of this Return and Refund Policy:

 

 

Contact Us

 

If you have any questions about our Returns and Refunds Policy, please contact us: